Last Updated: 18th July, 2025

1. Introduction

FreelanceMaroc.com (“we,” “us,” “our,” or the “Platform”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freelance marketplace platform.

By using our Platform, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”), including:

Account Information:

  • Full name and username
  • Email address and phone number
  • Profile photo and bio
  • Date of birth
  • Location and address information
  • Government-issued ID (for verification purposes)

Professional Information:

  • Skills and expertise
  • Work history and portfolio
  • Education and certifications
  • Service descriptions and pricing
  • Reviews and ratings

Financial Information:

  • Payment method details (credit/debit cards, PayPal, etc.)
  • Bank account information (for payouts)
  • Transaction history
  • Tax information (where required)

2.2 Automatically Collected Information

We automatically collect certain information when you use our Platform:

Technical Information:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Device information (mobile/desktop)
  • Connection information

Usage Information:

  • Pages visited and time spent
  • Search queries and results
  • Services viewed and purchased
  • Communication patterns
  • Feature usage statistics

Cookies and Tracking Technologies:

  • Session cookies for functionality
  • Persistent cookies for preferences
  • Analytics cookies for performance monitoring
  • Advertising cookies for targeted marketing

2.3 Information from Third Parties

We may receive information about you from:

  • Social media platforms (when you connect accounts)
  • Payment processors
  • Identity verification services
  • Marketing partners
  • Other users (through reviews and communications)

3. How We Use Your Information

3.1 Platform Operations

  • Create and manage your account
  • Process transactions and payments
  • Facilitate communication between users
  • Provide customer support
  • Verify identity and prevent fraud

3.2 Service Improvement

  • Analyze usage patterns and preferences
  • Develop new features and services
  • Conduct research and analytics
  • Personalize user experience
  • Optimize platform performance

3.3 Communication

  • Send transactional notifications
  • Provide customer support responses
  • Share platform updates and announcements
  • Send marketing communications (with consent)
  • Conduct surveys and feedback requests

3.4 Legal and Security

  • Comply with legal obligations
  • Enforce our Terms and Conditions
  • Protect against fraud and abuse
  • Respond to legal requests
  • Maintain platform security

4. Information Sharing and Disclosure

4.1 With Other Users

  • Public profile information
  • Service offerings and descriptions
  • Reviews and ratings
  • Communication messages (within orders)
  • Portfolio items and work samples

4.2 With Service Providers

We share information with trusted third parties who assist us in:

  • Payment processing
  • Identity verification
  • Customer support
  • Marketing and analytics
  • Technical infrastructure
  • Legal and compliance services

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.4 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes
  • Respond to government requests
  • Protect our rights and property
  • Ensure user safety
  • Investigate potential violations

4.5 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure data centers
  • Employee training on data protection

5.2 Limitations

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

6.1 Retention Periods

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

6.2 Account Deletion

When you delete your account:

  • Most personal information is removed within 30 days
  • Some information may be retained for legal compliance
  • Transaction records may be kept for tax and accounting purposes
  • Anonymized data may be retained for analytics

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

  • Access your personal information
  • Update or correct inaccurate data
  • Delete your account and data
  • Export your data
  • Restrict processing in certain circumstances

7.2 Communication Preferences

You can:

  • Opt out of marketing communications
  • Adjust notification settings
  • Unsubscribe from newsletters
  • Control cookie preferences

7.3 Exercising Your Rights

To exercise these rights, contact us at freelancemaroc@admin.com or through your account settings.

8. International Data Transfers

8.1 Cross-Border Processing

Your information may be transferred to and processed in countries other than Morocco. We ensure appropriate safeguards are in place for such transfers.

8.2 Data Protection Standards

We maintain data protection standards consistent with applicable laws and regulations.

9. Children’s Privacy

9.1 Age Restrictions

Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from minors.

9.2 Parental Notice

If we become aware that we have collected information from a minor, we will take steps to remove such information promptly.

10. Cookies and Tracking

10.1 Types of Cookies

  • Essential Cookies: Required for platform functionality
  • Performance Cookies: Help us understand usage patterns
  • Functional Cookies: Remember your preferences
  • Marketing Cookies: Deliver targeted advertisements

10.2 Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

11. Third-Party Links and Services

11.1 External Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.

11.2 Third-Party Services

We use third-party services for various functions. Each has its own privacy policy governing the use of your information.

12. Regional Privacy Rights

12.1 Moroccan Data Protection

We comply with Moroccan data protection laws and regulations, including Law 09-08 on the Protection of Personal Data.

12.2 EU Users

For users in the European Union, we comply with GDPR requirements, including:

  • Lawful basis for processing
  • Data subject rights
  • Data protection by design
  • Breach notification procedures

13. Changes to This Privacy Policy

13.1 Updates

We may update this Privacy Policy periodically. We will notify you of significant changes through:

  • Email notifications
  • Platform announcements
  • Updated “Last Modified” date

13.2 Continued Use

Your continued use of the Platform after changes constitutes acceptance of the updated policy.

14. Contact Information

14.1 Privacy Questions

For questions about this Privacy Policy or our data practices, contact us at:

Email: freelancemaroc@admin.com 

14.2 Data Protection Officer

If applicable, you can contact our Data Protection Officer at: freelancemaroc@admin.com

15. Complaints and Regulatory Contact

15.1 Internal Complaints

If you have concerns about our data practices, please contact us first at freelancemaroc@admin.com

15.2 Regulatory Authority

You have the right to lodge a complaint with the relevant data protection authority in Morocco:

  • Commission Nationale de Contrôle de la Protection des Données à Caractère Personnel (CNDP)

16. Definitions

  • Personal Information: Information that identifies or can be used to identify an individual
  • Processing: Any operation performed on personal data
  • Data Controller: The entity that determines the purposes and means of processing
  • Data Processor: The entity that processes data on behalf of the controller

This Privacy Policy is effective as of the date listed above and applies to all users of FreelanceMaroc.com.